About Your Bill

The Telecommunications Office issues itemized monthly bills within the first week of every month. All bills are mailed to your dorm room. A Dual Billing option is available for a minimal charge of $3.00 per month. This option sends a second copy of your telephone bill to your home address, allowing your parents to receive the bill also. Please be aware that if you do not pay your bill on or before the 22nd, your services will be deactivated and you will be charged a $20.00 disconnection fee.

Exceptions to Campus Mailing

January and May bills will be mailed to your permanent home address. You are responsible for notifying the Telecommunications Office of any change of address, whether campus, local or home.

Payment Due Date

Payments are due by the 22nd of every month. Payments must be received in our office no later than the 22nd to avoid penalties. Should the 22nd fall on a weekend or holiday, the due date will be the next business day.

Payment Options By Mail

Payment by check is recommended when using intercampus or U.S. Mail. Do not send cash through the mail. Use the return envelope enclosed with each bill. Make checks payable to “SUNY Oswego.” To ensure credit to the proper account, write your account number on the front of your check, and return the bottom portion of the first page of your bill with your payment.

The Telecommunications Office is not responsible for payments lost in either intercampus or U.S. Mail service. Be sure to allow enough time for your payment to arrive in our office by the 22nd.

In Person

Payment is accepted at the Telecommunications Office, in the form of cash, check, money order, Discover, MasterCard or Visa credit cards.

A payment drop box is on the door of 105 Culkin Hall for your convenience. Do not place cash in the drop box.

By Phone

To make a credit card payment by phone, dial x2273 (CARD); from a non-campus phone, dial (315) 312-2273. At the tone, leave the information requested, and your payment will be processed with Visa, MasterCard or Discover Card.

Late Payments

If payment is not RECEIVED by the due date, a late notice will be mailed as a reminder of a possible $20.00 disconnection fee and disconnection of services within 5 business days. A hold will be placed on your transcripts / registration. Once your authorization code and/or voice mail has been disconnected, the balance due must be paid in full before your services will be reactivated. Activation or reactivation of services is subject to the Manager of Telecommunication’s discretion. Neglecting to pay your telephone bill because you did not receive one will be treated as nonpayment.

NOTE: All delinquent accounts are subject to registration and transcript restrictions, which are removed when the account is paid in full. To have your hold immediately lifted you must pay by certified funds, if paying by check the hold will not be removed for 12 business days.

Reactivation of Services

While there is no fee to reactivate your services, you will be charged a disconnection fee of $20.00. This fee will appear on your next phone bill. In order to get your services reactivated, you will need to pay your past due amount and fill out a Reactivation of Services form in the Telecommunications Office.

Returned Checks

Returned checks carry a $20.00 penalty, and the account will be treated as delinquent (see “Late Payments”). The account must then be paid by cash, money order, certified check or MasterCard/Visa/Discover Card. THE TELECOMMUNICATIONS OFFICE WILL NOT RESUBMIT ANY RETURNED CHECKS.

Confidentiality Policy

It is the policy of the Telecommunications Office at SUNY Oswego that telephone calls, placed by an individual using their personal authorization code, will be confidential. Records and other information of calls made, will be accessible only to the individual assigned the personal authorization code to which the calls are billed. Employees involved in billing preparation strictly enforce this policy. They are instructed to decline and report immediately any outside requests for information to University Police.

Copies Of Telephone Statements

Additional copies of bills cost $2.00 each and will be issued only to the holder of the account. This fee must be paid prior to processing.

Important Announcements

Page 1 on each monthly bill contains important information including policy and rate change announcements, which are subject to change with 30 days notification. Please read this important information carefully.

Customer Service

If there is a question concerning your telephone bill, please contact our Customer Service staff in person in 105 Culkin Hall, via telephone at x4884 or via email at phone@oswego.edu.